OUR SYSTEMS EXPERTISE
JIRA / ATLASSIAN
SERVICENOW
AI & AUTOMATION
INCEP Global supports organizations across the United States and Canada with specialist talent across Jira / Atlassian, ServiceNow and AI & Automation.
From implementation and migration through to optimization, integrations, platform ownership, adoption and ongoing support, we connect organizations with experienced professionals who can help businesses get more from the technology they rely on.
Whether you need one specialist, additional project capability or someone to take long-term ownership of a platform, INCEP builds the search around the environment, the challenge and the outcome you need to achieve.
JIRA / ATLASSIAN
Building, optimizing and scaling the way work gets done.
INCEP supports organizations using the Atlassian ecosystem to manage technology, projects, service delivery and collaboration across the business.
We connect clients with specialists who can support new implementations, cloud migrations, platform optimization, integrations, administration and long-term ownership across complex Jira and Atlassian environments.
Our network spans both hands-on technical professionals and senior leaders who can define platform strategy, improve governance and ensure Atlassian tools are being used effectively across the organization.
Areas We Support
- Jira Administration
- Jira Service Management
- Confluence
- Atlassian Cloud
- Solution Architecture
- Platform Engineering
- Integrations
- Automation
- Migrations
- Workflow Design
- Governance
- Reporting
- Project Management
- Change & Adoption
- Atlassian Leadership
Typical Requirements
We support clients that are:
- Implementing Jira or Jira Service Management
- Migrating from Data Center or Server to Atlassian Cloud
- Consolidating multiple Jira environments
- Redesigning workflows and service management processes
- Building integrations between Jira and other enterprise platforms
- Improving governance, automation and reporting
- Building internal Atlassian capability
- Replacing critical platform knowledge following a departure
CASE STUDY · JIRA / ATLASSIAN
Specialist Jira expertise to strengthen platform ownership
A North American organization progressing its Jira rollout needed experienced, hands on support to support the Jira Implementation and to complete outstanding configuration, improve workflows and strengthen internal platform capability.
INCEP secured an experienced Atlassian specialist who became an established part of the client’s Jira support model, with the engagement subsequently extended following positive feedback.
- Jira Cloud
- Configuration
- Workflow Design
- Platform Administration
- Optimization
- Knowledge Transfer
LOCATION
Fremont, California
SUPPORT MODEL
initial short term contract, extended to 12 months.
ENGAGEMENT
12 month Contract
FOCUS
Jira / Atlassian Implementation
Read the full case study
THE CHALLENGE
The organization needed additional specialist capability to move its Jira rollout forward and strengthen ownership of the platform beyond the initial implementation.
Outstanding configuration requirements remained, while the internal team also needed support improving workflows, responding to business requirements and developing stronger long term knowledge of the platform.
The requirement called for someone who could contribute directly within Jira while also helping the organization build greater internal capability.
WHAT THEY NEEDED
- Hands on Jira Cloud administration and configuration
- Workflow design and platform optimization
- Experience supporting enterprise Jira implementations and rollouts
- Ability to translate business requirements into practical platform changes
- Strong stakeholder communication
- Documentation and knowledge transfer for internal teams
- Flexibility to support evolving platform requirements
THE INCEP SOLUTION
INCEP identified an experienced Atlassian consultant with the technical depth to work directly within Jira and the stakeholder capability to support the wider business.
The consultant provided flexible specialist capacity across configuration, workflow design, optimization and ongoing platform support, while also helping transfer knowledge into the internal team.
The Outcome
The consultant became an established part of the organization’s Jira support capability.
Positive client feedback led to the engagement being extended, providing continuity as the Jira rollout progressed and wider platform requirements continued to develop.
The placement gave the client both immediate hands on expertise and additional support in strengthening its longer term internal platform capability.
SERVICENOW
Specialist expertise across the ServiceNow platform.
INCEP supports organizations building, expanding and optimizing ServiceNow environments with specialist functional, technical and leadership talent.
From initial implementation and module deployment through to integrations, platform engineering, administration and continuous improvement, we connect clients with professionals who understand both the technical platform and the business processes sitting behind it.
We support organizations that need additional project capability as well as those building permanent internal ServiceNow teams.
Areas We Support
- ITSM
- ITOM
- ITAM
- HRSD
- CSM
- SecOps
- ServiceNow Development
- Administration
- Solution Architecture
- Integrations
- Flow Designer
- Service Portal
- CMDB
- Discovery
- Automation
- Platform Governance
- Testing
- Project Management
- ServiceNow Leadership
Typical Requirements
We support clients that are:
- Implementing ServiceNow for the first time
- Deploying additional ServiceNow modules
- Improving existing ITSM or service delivery environments
- Building or cleaning up CMDB and Discovery
- Developing integrations with enterprise applications
- Automating business and IT workflows
- Preparing for upgrades or major releases
- Establishing internal ServiceNow teams and platform ownership
CASE STUDY · SERVICENOW
Flexible ServiceNow expertise for platform support and improvement
A New York organization needed additional hands on ServiceNow support to maintain its environment, resolve outstanding issues and progress platform improvements.
INCEP secured an experienced ServiceNow consultant on a flexible, part time contract basis, with the engagement subsequently extended following positive client feedback.
- Platform Administration
- Configuration
- Maintenance
- Issue Resolution
- Workflow Enhancement
- Documentation
LOCATION
Salamanca, NY
SUPPORT MODEL
Part-Time Specialist Support
ENGAGEMENT
Contract
FOCUS
ServiceNow
Read the full case study
THE CHALLENGE
The organization needed additional ServiceNow capability to support the day to day health and ongoing improvement of its existing environment as they had no one managing the system internally following the implementation. The platform was used company wide and had multiple issues.
A number of maintenance, configuration and support requirements remained outstanding, creating a need for someone who could work directly within the platform, investigate issues and help progress practical improvements without requiring a full time resource.
The client also wanted clearer documentation and recommendations to strengthen internal understanding of the environment.
WHAT THEY NEEDED
- Hands on ServiceNow administration and platform maintenance
- Configuration and troubleshooting capability
- Issue investigation and resolution
- Support with outstanding platform tasks
- Workflow review and enhancement
- Assessment of ongoing maintenance requirements
- Clear technical documentation and recommendations
- Strong communication with internal stakeholders
- Flexibility to provide specialist support on a part-time basis
THE INCEP SOLUTION
INCEP identified an experienced ServiceNow consultant who could provide hands on technical support while working flexibly around the client’s immediate requirements.
The consultant supported the internal team across platform maintenance, troubleshooting, configuration and workflow improvements, while also documenting completed work and providing recommendations around future platform activity.
The part time engagement gave the organization access to specialist ServiceNow capability without requiring a full time hire.
The Outcome
The consultant delivered practical support across maintenance assessments, issue resolution, configuration and workflow improvements.
Positive client feedback led to the contract being extended, providing the organization with continued access to specialist ServiceNow expertise while additional platform requirements were addressed.
The engagement gave the client both immediate technical support and greater continuity across the ongoing management and improvement of its ServiceNow environment.
AI & AUTOMATION
The people behind intelligent transformation.
AI is changing how organizations operate, make decisions and interact with technology.
INCEP supports organizations adopting and scaling enterprise AI with specialists who can identify useful applications, build practical solutions and help teams use them effectively.
From AI architecture and enterprise search through to agents, integrations and workflow automation, we connect businesses with professionals who understand how emerging technology fits into existing systems and processes.
Our coverage spans strategy, hands on development and adoption including the training, documentation and change support needed to make new capabilities part of everyday work.
This includes emerging enterprise AI platforms as well as AI capabilities being introduced into established HR, finance, IT and enterprise technology environments.
Areas We Support
- Enterprise AI
- Generative AI
- AI Strategy & Architecture
- AI Engineering
- AI Agents & Agentic Workflows
- Retrieval-Augmented Generation (RAG)
- Enterprise Search & Knowledge Management
- AI Integrations
- Process & Workflow Automation
- AI Product Management
- AI Enablement & Training
- Adoption & Change
- AI Governance
- AI Project Leadership
Typical Requirements
We support clients that are:
- Identifying and prioritizing practical AI use cases
- Turning prototypes and pilots into operational solutions
- Building AI agents and connected business workflows
- Integrating AI with existing enterprise platforms and data
- Improving enterprise search and access to internal knowledge
- Automating repetitive tasks and manual processes
- Building internal AI engineering and delivery capability
- Training employees and supporting adoption
- Establishing governance, access controls and human oversight
- Hiring leaders to define and deliver an enterprise AI roadmap
CASE STUDY · AI & AUTOMATION
Defining the expertise needed to turn AI ambition into practical delivery
An organization expanding its use of enterprise AI needed to determine the right balance of architecture, hands on development and employee adoption.
INCEP supported the search across both strategic and delivery focused profiles, helping the client refine the requirement around the practical capability needed to move from experimentation into real business use.
- Enterprise AI
- AI Architecture
- AI Agents
- RAG
- Integrations
- Process Automation
- Enablement & Adoption
LOCATION
Sacramento, California
SEARCH SCOPE
Architecture, Build & Adoption
REQUIREMENT
Specialist Consulting
FOCUS
Enterprise AI & Automation
Read the full case study
THE CHALLENGE
The organization wanted to move beyond individual AI experimentation and begin embedding AI into day to day business processes.
The challenge was not simply identifying a particular technology or platform. The business needed to understand what type of expertise would help it identify valuable use cases, design the right architecture, build practical solutions and support employees in adopting new ways of working.
This created a requirement spanning both technical delivery and organizational adoption.
WHAT THEY NEEDED
- Enterprise AI architecture and integration experience
- Ability to assess and prioritize practical business use cases
- Hands on development of AI-enabled workflows and prototypes
- Experience with AI agents and retrieval augmented generation
- Process mapping and automation expertise
- Integration with existing enterprise systems
- Training, documentation and enablement support
- Change and adoption capability
- Strong communication across technical and business stakeholders
THE INCEP SOLUTION
INCEP explored profiles across enterprise AI architecture, hands on development and business adoption.
One profile brought deeper experience across AI architecture, AI agents, RAG and connected enterprise systems.
A second profile combined technical development with process improvement, rollout planning, training and change management, providing a stronger bridge between building AI solutions and helping employees use them effectively.
Feedback from the client helped refine the search further toward professionals who could combine practical execution with internal capability building.
The Outcome
Within two weeks, INCEP identified a consultant who combined the hands on technical capability required to support the AI environment with the change management experience needed to drive adoption across the business.
The successful profile brought the ability to manage and develop the system, support users through new ways of working, deliver training and help build stakeholder confidence in the technology.
This gave the client a consultant who could support both sides of the requirement: practical AI delivery and the people-focused adoption needed to make the technology effective across the organization.
ONE PARTNER ACROSS CONNECTED ENTERPRISE SYSTEMS
Technology rarely operates in isolation.
Modern enterprise environments are increasingly connected.
Jira may support technology delivery around a Workday project. ServiceNow may manage employee or IT services across the same organization. AI and automation may sit across both platforms, improving workflows, knowledge access and productivity.
INCEP understands those connections.
Our specialist markets allow us to support individual platform requirements while also helping clients build the wider teams needed to deliver transformation successfully.
Workday
Enterprise Systems
People Functions
AI & Automation
HOW WE SUPPORT
From specialist contractors to long-term internal capability.
Contract Recruitment
Specialist professionals for implementations, migrations, optimization, integration work, platform support and urgent capability gaps.
Contract-to-Hire
Bring platform expertise into the organization quickly while retaining the option to convert permanently.
Permanent Search
Build long-term internal capability across engineering, administration, architecture, product ownership and leadership.
Project & Transformation Teams
Bring together complementary specialists around larger implementations, migrations and transformation projects.
THE INCEP APPROACH
We qualify against the environment, not just the technology.
Knowing Jira, ServiceNow or an AI platform is only part of the requirement.
We look at what candidates have actually delivered:
Platform Expertise
What have they personally configured, built or owned?
Project Stage
Implementation, migration, optimization, integration or BAU?
Environment
How complex was the organization and technology landscape?
Connected Systems
What other enterprise platforms have they integrated or worked alongside?
Business Outcome
What did their work actually improve?
Stakeholder Capability
Can they operate effectively across technical and business teams?
Build the systems behind what’s next.
Whether you’re implementing a new platform, optimizing an established environment, introducing AI or building an internal technology team, INCEP can connect you with the specialist expertise required to move forward.